Coronavirus: How FKEC Can Serve you Safely

Posted: March 16, 2020 at 4:29 pm

Like the rest of the world, FKEC is closely monitoring the growing concern surrounding Coronavirus (COVID-19). As the situation unfolds, we will adjust our modes of operation and services to protect the health and safety of our members and employees.

FKEC Office Access

At this time, our Tavernier and Marathon offices are open. However, please DO NOT ENTER the building or use our drive-through if you have been exposed to COVID-19 or have any symptoms (cough, fever, shortness of breath)! We are happy to help all members over the phone (305) 852-2431 or via our website

By Phone

Our office staff is available Monday – Friday 8:00AM – 5:00PM and an emergency operator is on call 24/7 at (305) 852-2431.

Our Secure Phone Payment System is available 24/7 at (855) 385-9912


Following the social distancing recommendations of the CDC, we highly recommend FKEC members use our online services. Almost any service you can do in person you can do online at For example:

  • Pay your billManage your account
  • Start/Stop/Transfer service
  • Check our live outage map
  • File a tree trim request
  • Update your contact info
  • Access our services like Surge Protection, Rebates and Solar Loan
  • And much more!

In the beginning of March, we launched an improved website making it even easier to use our online services. If you haven’t visited, there has never been a better time.


The drive-throughs at both our Tavernier and Marathon offices are also available during normal working hours. Please DO NOT USE an FKEC drive-through if you have been exposed to COVID-19 or have any symptoms!

FKEC’s Commitment 

FKEC is committed to being an influential community partner and proud to be the hometown electric cooperative of the Upper and Middle Keys. Since our inception in 1940, together we’ve overcome any challenge that has faced our community, and this situation will be no different. Please know, during times of concern and crisis, we remain dedicated to serving this community. The safety of our members and employees is paramount.

For additional updates you can follow us on Facebook.