Before the Power Goes Out
- Make sure FKEC has your current phone numbers. FKEC’s phone system automatically matches your phone number to your electrical equipment. For faster restoration, make sure the number(s) you are most likely to call from to report an outage are registered to your account. Update your on file phone number online or call (305) 852-2431
- Make sure FKEC can access your meter equipment. To make repairs FKEC must have 24 hour access to your meter.
- If your power goes out, check your breakers first. Approximately 33% of all power outages are caused by breaker issues, which are the responsibility of the member to resolve.
- Report the outage by calling or texting. Call (305) 852-2431 or Text 451-83 to report your outage.
- Track the status of a power outage online. Visit our Live Outage Viewer to check the restoration status of an outage.
Storm Safety Tips
At FKEC, safety is a cornerstone of our commitment to members and employees. FKEC urges our members to be prepared and be aware of potential electrical hazards at all times, especially before, during and after a severe weather event. Below are electricity-related tips to keep you and your family safe during hurricane season.
Before a storm threatens:
- Make sure FKEC has your current contact information (including cell phone and email) on your electric account. This is important because when you call, our computers automatically recognize your phone number and match it to your FKEC account for a faster response.
- Have your trees properly trimmed to minimize their potential impact on your home and your power system.
- Keep your yard free of debris during hurricane season.
- Do not attempt to trim vegetation growing on or near any overhead power lines. Contact FKEC at (305) 852-2431 to make a tree trim request or submit a Tree Trim Request online.
- If you or someone in your home is dependent on electric-powered, life sustaining medical equipment, it is your responsibility to have an emergency plan for backup power or a plan to relocate when a storm warning is issued. FKEC CANNOT ensure power restoration based on medical emergency needs.
How FKEC is Prepared
FKEC’s comprehensive storm plan focuses on readiness, restoration and recovery. Prior to every storm season, FKEC conducts extensive training to prepare employees to respond quickly and safely after a storm. We also coordinate assistance agreements with other utilities for additional support, which will enable us to quickly deploy equipment and crews in the event a storm causes damage to our service territory.
FKEC also works closely with emergency operations officials to update lists of infrastructure and facilities that are critical to the community, such as hospitals, police, fire, communications, water treatment plants and transportation providers. This information is used to establish priorities for restoration in areas affected by a storm.
Preparing for an Approaching Storm
- When lowering TV antennas or satellite dishes avoid power lines and equipment.
- Turn off all swimming pool pumps and filters, and wrap them in waterproof materials.
- Turn your refrigerator and freezer to their coldest settings ahead of time to keep food fresh longer in the event of a power outage.
- Turn off and unplug any unnecessary electrical equipment.
- When working on a ladder, look up and note the location of power lines before you begin. Make sure you and your tools are at least 10 feet away from power lines.
- Local emergency operations officials urge residents to prepare to be self sufficient for 3–14 days.
- Check you disaster supply kit
- Have supplies such as non-perishable food, diapers, batteries, water, manual can opener, etc…
- Refill prescriptions and maintain at least a two-week supply during hurricane season.
- Install an approved hurricane shutter system over windows and doors — or alternative coverings such as plywood.
- If you plan to use a portable generator following the storm, safely store gasoline. Remember, gas station pumps will not work without electricity.
- Keep extra cash on hand. An extended power outage may prevent you from withdrawing money from automatic teller machines or banks.
- Review evacuation routes in case you must evacuate.
- Contact a veterinarian or kennel to arrange for safe sheltering for your pet if you must evacuate. Public shelters may not accept pets.
- Fill cars and equipment gas tanks and check oil, water and tires. Gas pumps don’t operate without electricity.
- Listen for weather updates on local stations and on NOAA Weather Radio. Don’t trust rumors, and stay tuned to the latest information.
- Clear property or tie down any items that could become flying missiles in high winds (i.e. lawn furniture, potted plants and trash cans).
- Brace double entry and garage doors at the top and bottom.
- Secure your boat early. Drawbridges will be closed to boat traffic after an evacuation order is issued.
- Backup all computer data and ensure that backup is stored in a safe place off-site.
- If you manage a business, run through your business continuity plan to ensure your communications plan is up-to-date and employees are aware of responsibilities after the storm.
- Leave work/close the office with sufficient time to secure your home, obtain supplies and evacuate if necessary.
After a Storm
Report Downed Power Lines or Unsafe Equipment
Report Downed Power Lines or Unsafe Equipment and stay clear of all downed power lines or electrical equipment. Call 911 to report a downed power line if you feel the situation presents a clear and imminent danger to you or others. Then report the wire down to FKEC by calling (305) 852-2431.
“Wire down” calls are intended to safeguard the public from a life-threatening situation. FKEC emergency crews answering these calls will not restore power; they will only make the area safe. If you have already reported the wire down, your call has already generated a report and there is no need to report it again.
Safety After a Storm
- Assume all cables and wires are energized and stay away.
- Call 911 and FKEC at (305) 852-2431 to report fallen power lines that present a clear and imminent danger to you or others.
- Stay away from flooded areas, or standing water and debris, which could potentially conceal ”energized” electrical wires.
- If you leave your home, turn off all appliances or turn off your main breaker.
- Avoid driving in damaged areas. You might interfere with rescue or restoration efforts, as well as jeopardize your own safety.
- If operating a portable generator always run it outside your house or building and away from windows.
- If your roof or windows leak, water in your walls and ceiling may come into contact with electrical wiring. Immediately turn off your circuit breakers, disconnect all electrical appliances that are still plugged in, and turn off all wall switches. Remember, never stand in water while operating switches or unplugging any electrical device.
Power Restoration Frequently Asked Questions
In general, you should always call FKEC at (305) 852-2431 and use the automated phone system to report the outage. Using the automated system is the fastest and most accurate way to report a power outage.
In the event of a major storm, FKEC will be inspecting the entire power system to evaluate and locate wide-spread outages. In this case, you can expect a high call volume, but you should attempt to report the outage, especially if it persists days after the storm. Note, FKEC works to restore power to the greatest number of people in the least amount of time. Then works on isolated issues.
Please DO NOT report an outage at your account unless you are 100% sure your power is out. False reports will skew our outage management system and can slow restoration efforts.
Before you call to report an outage, check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem.
If you have significant water damage in your home that might make it unsafe, call a licensed electrician for advice.
Visually inspect the area outside your home near the meter. If the meter or any of the piping and wires on the wall of your home or office is gone or look damaged, call a licensed electrician.
If no problems are apparent, FKEC will re-connect your service or assist in determining whether you have a household problem.
We also care about the safety of our employees. We do not ask them to make repairs when conditions are unsafe or if the damaged area is flooded or inaccessible. In these extreme situations, we depend on your patience and understanding until we can restore power safely.
Work is organized to restore power to the greatest number of members in the least amount of time. FKEC also prioritizes restoring power to life and safety situations and essential community services. Following this, crews work to restore power to individual members with isolated issues.
There are several reasons your neighbors may have power when you do not:
- You may be on a different feeder line than your neighbors.
- The power line to your home may have more extensive damage.
- You may be connected to a different transformer, which could be damaged
- Your service wires could be damaged (serving only you)
Because safety is our primary concern, we cannot connect power to your home until inspectors have determined that your home is safe. If your home is unsafe, please call the appropriate licensed contractor to make the necessary repairs. After the repairs are completed, contact FKEC at (305) 852-2431 to reconnect power to your home.
If the connection between your home and the power line, overhead or underground, is damaged, we will continue to work as quickly and safely as possible to repair it. Remember, restoration is organized to restore power to the greatest number of members in the least amount of time so isolated issues will be secondary to overall repairs.