Payment Options

Access Your Account — Register for full account management

Once you complete the quick one-time required registration you can view and pay your bill, access your account history and usage, setup auto pay and paperless billing, as well as update your contact information.

Visa, MasterCard, American Express, Discover and electronic checks accepted.

Pay Now — No registration required bill pay

Pay Now is a quick and easy way to pay online with NO registration required. All you need is a FKEC account number and last name of the primary member, or the business name, as it appears on the billing statement.

Visa, MasterCard, American Express, Discover and electronic checks accepted.

Call (855) 385-9912 to pay by phone using FKEC’s free, secure phone payment system available 24/7. Have your account number handy. There are no additional fees or menus to navigate, and you can pay using your checking account or credit/debit card.

If you have trouble with the system, please call an FKEC representative at (305) 852-2431. They will help talk you through the process.

The service is available in English and Spanish 24 hours a day, seven days a week. Other benefits of the system include:

• FREE service (no convenience fees)
• A secure, direct connection
• Ability to pay using checking/savings or credit/debit card
• Option to sign up for recurring payments
• Ability to update your phone number in our records

This free call system is compliant with the Payment Card Industry (PCI) Data Security Standard. The standards were created by the PCI Security Standards Council, which was founded by global payment brands American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. to improve payment security. These brands require businesses such as FKEC to use this automated, secure phone payment system. While this required automated phone payment system may seem impersonal to some, it is necessary to ensure payments can be accepted securely by phone.

Recurring Credit Card Payments

To pay automatically each month with a Visa, MasterCard, American Express or Discover card, register online through Smart Hub.

Statement amounts will be drafted automatically each month on the due date and will be referred to on your statement as the “charge date”.

Bank Draft

To pay automatically each month from a bank account via Electronic Funds Transfer (EFT), Register online through Smart Hub or Complete a Bank Draft Authorization form (PDF) and return the completed form to our office, along with a voided check from your checking account.

To be eligible for the EFT program, your account must have a credit history free of returned checks within the past 24 months.

Statement amounts will be drafted automatically each month on the due date and will be referred to as the “transfer date” for convenience in updating your bank account records.

Mail payment to:

FKEC
P.O. Box 377
Tavernier, FL 33070

To ensure accurate payment posting please:

• Do not mail cash
• Make checks payable to FKEC
• Write your FKEC account number on your check and do not forget to sign the check
• When possible use the envelope provided by FKEC
• Do not staple check to payment coupon

Lobby & Drive-thru is available Monday–Friday, 8 a.m.–5 p.m.

You can make payments in the after-hours night deposit boxes at both the Tavernier and Marathon offices. Please be sure to provide your FKEC electric account number with your bill stub and a daytime phone number. Do not pay with cash in the night deposit box. FKEC is not responsible for cash left in night deposit boxes. Payments left in the night deposit boxes will be posted the next business day.