Florida Keys Electric Cooperative Association
Florida Keys Electric Cooperative Association
Florida Keys Electric Cooperative Association

FKEC Press Releases

June 25, 2018

Do Not Fall Victim to Utility Scammers

Prevent being scammed by always staying alert and informed. If you receive a call threatening to disconnect power if payment is not given immediately over the phone this is a scam! You can ONLY pay your FKEC utility bill over the phone by calling FKEC’s secure phone payment number 1-855-385-9912. 


You can also check your co-op account balance or make payments securely online 24/7. To access your account or learn more about FKEC payment options visit https://fkec.com/AccessAct/.


If you receive a suspicious call, or any call, threatening to disconnect your power, hang up and dial 305-852-2431 immediately to ensure you are speaking to a bona fide FKEC employee. NEVER provide payment, personal, confidential, or financial information to anyone before verifying they are a bona fide FKEC employee by calling 305-852-2431. 


SCAM TACTICS:

  • The scammer spoof our caller I.D. to appear to be calling from FKEC. 
  • Using a recording of our automated phone greeting so that it sounds like you have reached FKEC offices when you call the phone number provided by the scammer.
  • The con artist tells the target a technician is on the way to upgrade his/her meter and payment will need to be provided immediately or the meter will fail and power will go out.
  • Scammer threatens to disconnect power if the instructions to purchase a pre-paid cash card are not followed. 


WHAT YOU SHOULD KNOW:

  • FKEC does not accept any kind of prepaid card, including Green Dot and Reloadit cards, as payment for your bill. Don’t fall for anyone demanding a prepaid debit card.
  • FKEC will never ask you for payment via a money wire.
  • FKEC will always notify consumers of overdue electric bills prior to calling to disconnect service.
  • Always call FKEC's secure phone payment system when paying your electric bill by phone! 1-855-385-9912.


HOW TO PROTECT YOURSELF:

  • Commercial consumers should make all managers and staff aware of potential utility scams.
  • Never provide personal, confidential, or financial information to unknown individuals.
  • Know your account status and balance. You can check it at www.FKEC.com.
  • If you have any doubt if a call, email, or visit from someone claiming to represent FKEC is legitimate, please call Member Service at 305-852-2431. An operator is available 24/7.
  • Report any suspicious activity to police.
  • Please protect our community by sharing this information with your friends and neighbors.


FKEC is working with Co-op members and law enforcement to prevent these scams, but the best defense against these con artists is to be alert and informed.

 

Florida Keys Electric Cooperative Association
Florida Keys Electric Cooperative Association