Our members should know FKEC is required to immediately begin using a more secure phone payment system to prevent bank or credit card fraud. To comply with worldwide standards set by the Payment Card Industry (PCI), consumers paying their FKEC electric bills by phone must now call 1-855-385-9912. The service is FREE, no convenience fees apply.
The standards were created by the PCI Security Standards Council, which was founded by global payment brands American Express, Discover Financial Services, JCB International, MasterCard, and Visa Inc. to improve payment security. These brands now require businesses such as FKEC to use this automated, secure phone payment system.
While this required automated phone payment system may seem impersonal to some, it is necessary to ensure payments can be accepted securely by phone. If you have trouble with the system, please call an FKEC representative at 305-852-2431. They will help talk you through how to make a payment and then transfer you to the required automated system.
How to Pay Your Bill by Phone:
First dial 1-855-385-9912, and have your account number handy. There are no additional fees or menus to navigate, and you can pay using your checking or savings account or your credit/debit card.
The service is available in English and Spanish 24 hours a day, seven days a week. Other benefits of the new system include:
• FREE service (no convenience fees)
• A secure, direct connection
• Ability to pay using checking/savings or credit/debit card
• Option to sign up for recurring payments
• Ability to update your phone number in our records