Scam Warning

Posted: January 17, 2022 at 10:40 am

Scammers are at it again, calling and threatening to disconnect electric power if payment isn’t provided immediately over the phone. Stay vigilant and avoid falling victim to scammers. Please warn your family and friends also.

Remember you can ONLY pay your Co-op utility over the phone by calling FKEC’s secure phone payment number 1-855-385-9912. If you are given a different number to call, or if the thief asks for your payment information over the phone it is a SCAM! You can also pay your bill at an FKEC office (yes, we’re open), or online at

If you receive a suspicious call, or any call, email, or visit, threatening to disconnect your power, call FKEC at 305-852-2431 immediately to ensure you are speaking to a bona fide FKEC employee.


  • The scammers spoof our caller I.D. to appear to be calling from FKEC.
  • Using a recording of our automated phone greeting so that it sounds like you have reached FKEC offices when you call the phone number provided by the scammer.
  • The con artist tells the target a technician is on the way to upgrade his/her meter and payment will need to be provided immediately or the meter will fail and power will go out.
  • Scammer threatens to disconnect power if the instructions to purchase a prepaid cash card are not followed.
  • Scammer lies and says you must make an appointment to pay your bill in person at an FKEC office. FKEC office and drive throughs are open Mon-Fri, 8AM-5PM, no appointment is needed.


  • FKEC does not accept any kind of prepaid card, including Green Dot and Reloadit cards, as payment for your bill. Don’t fall for anyone demanding a prepaid debit card.
  • FKEC will never ask you for payment via a money wire.
  • FKEC will always notify consumers of overdue electric bills prior to calling to disconnect service.
  • Always call FKEC’s secure phone payment system when paying your electric bill by phone! 1-855-385-9912. This number is the ONLY way to pay your FKEC bill by phone.


  • Know your account status and balance. You can check it using SmartHub at
  • Commercial consumers should make all managers and staff aware of potential utility scams.
  • Never provide personal, confidential, or financial information to unknown individuals.
  • If you have any doubt if a call, email, or visit from someone claiming to represent FKEC is legitimate, please call Member Service at 305-852-2431. An operator is available 24/7.
  • Report any suspicious activity to police.
  • Please protect our community by sharing this information with your friends and neighbors.

FKEC is working with Co-op members and law enforcement to prevent these scams, but the best defense against these thieves is to be alert and informed. Please help ensure no one falls victim to these scammers by warning your friends, family, and neighbors of this scam.