Florida Keys Electric Cooperative News Closing Customer Service Offices

Closing Customer Service Offices

Posted: March 19, 2020 at 2:12 pm

In response to the CDC’s guidance to implement social distancing to slow the spread of Coronavirus (COVID-19), the Florida Keys Electric Cooperative will be suspending in-person services at its Tavernier and Marathon customer service offices effective Monday, March 23, 2020. FKEC is also suspending in-person services with customers in the field. The drive-throughs at both office locations will remain open, and our inclusive online services are available 24/7.

Co-op Member Service Representatives can also be reached at member.service@fkec.com or call (305) 852-2431 with any questions, Monday through Friday, from 8:00 AM to 5:00 PM. An emergency operator is also available around the clock.

FKEC crews will still be on-call 24/7 to restore power should an outage occur. Should you see crews working in the field, please keep a safe distance to protect yourself from dangers associated with electrical repairs and the spread of COVID-19.

Please know, during times of concern and crisis, FKEC remains dedicated to serving the Upper and Middle Keys communities. Be assured, FKEC is here to meet our member’s electrical needs. For news as it unfolds, please continue to check www.FKEC.com, and follow us on Facebook.

How FKEC Can Safely Serve You

By Phone

Our office staff is available Monday – Friday 8:00AM – 5:00PM and an emergency operator is on call 24/7 at (305) 852-2431.

Our Secure Phone Payment System is available 24/7 at (855) 385-9912

Drive-Throughs

The drive-throughs at both our offices are available Monday – Friday 8:00AM – 5:00PM. Please DO NOT USE an FKEC drive-through if you have been exposed to COVID-19 or have any symptoms!

Online www.FKEC.com

Following the social distancing recommendations of the CDC, we highly recommend FKEC members use our online services. Almost any service you can do in person you can do online at www.FKEC.com. For example:

  • Pay your billManage your account
  • Start/Stop/Transfer service
  • Check our live outage map
  • File a tree trim request
  • Update your contact info
  • Access our services like Surge Protection, Rebates and Solar Loan
  • And much more!

In the beginning of March, we launched an improved website making it even easier to use our online services. If you haven’t visited www.FKEC.com, there has never been a better time.

FKEC’s Commitment 

FKEC is committed to being an influential community partner and proud to be the hometown electric cooperative of the Upper and Middle Keys. Since our inception in 1940, together we’ve overcome any challenge that has faced our community, and this situation will be no different. Please know, during times of concern and crisis, we remain dedicated to serving this community. The safety of our members and employees is paramount.

For additional updates you can follow us on Facebook.