Florida Keys Electric Cooperative is aware the Coronavirus (COVID-19) outbreak may impact some of our members financially due to disruption of work, quarantine, or illness. As a committed community partner in the Upper and Middle Keys, we are working with members during this unique time, and will temporarily suspend disconnection of electric service for nonpayment.
FKEC members who find themselves unable to partially or completely pay their electric bill, should call Member Service at (305) 852-2431 to customize a payment plan to manage their balance and maintain electric service. FKEC is working to help affected members make payments to the best of their ability to prevent the accumulation of a larger balance.
All co-op member-owners who can pay some or all of their electric bill are encouraged to do so. Utility bills and/or debt will not be forgiven or erased. Members will continue to receive utility notices and an electric bill. Normal disconnect practices will resume within a reasonable period.
As a not-for-profit, member-owned cooperative utility, we are in this together. FKEC is committed to working with our affected members to help them through this crisis.
Payments can be made at www.FKEC.com via FKEC’s SmartHub bill pay service; by secure phone payment at (855) 385-9912; or during regular business hours at our Tavernier or Marathon drive-throughs. If you have questions or concerns, please call (305) 852-2431, Monday-Friday, 8:00 AM – 5:00 PM.
Members looking for ways to conserve energy to lower their energy bills should visit www.FKEC.com. Since our inception in 1940, together, we’ve overcome any challenge that has faced our community, and this situation will be no different.