November 01, 2016
ALERT: Scammers Continue to Target FKEC Consumers
continues to receive reports of a telephone scam targeting both residential and
commercial Cooperative consumers.
In most cases the scammer instructs the potential target to purchase a
pre-paid Green Dot or Reloadit cash card and to call back with the card numbers
or power will be disconnected. The most recent scam is requesting “Reloadit”
cards. These cards can be purchased at several retail locations in our service
area. FKEC is working with those stores in an attempt to further prevent this
The most recent trend includes scammers claiming a technician is on the way to
the target's location and will disconnect power unless payment is provided
immediately. Beware, the scammer may
provide the consumer's address and other specific information to seem more
legitimate, but it is still a scam. In addition, the scammers are
offering bogus discounts and refunds.
If you receive a suspicious call threatening to disconnect your power, hang up
and dial 305-852-2431 immediately to ensure that you are speaking to a bona
fide FKEC employee.
WHAT YOU SHOULD KNOW:
- FKEC does not accept
any kind of prepaid card, including Green Dot and Reloadit cards, as payment
for your bill. Don’t fall for anyone demanding a prepaid debit card.
- FKEC will always notify consumers of overdue electric
bills prior to calling to disconnect service.
- Always call FKEC's secure phone payment system when
paying your electric bill by phone! 1-855-385-9912.
- Commercial consumers
should make all staff aware of potential utility scams.
- Never provide personal, confidential, or financial
information to unknown individuals.
- Know your account status and balance. You can check it
- If you have any doubt if a call, email, or visit from
someone claiming to represent FKEC is legitimate, please call Member Service
at 305-852-2431. An operator is available 24/7.
- Report any suspicious activity to police.
- Please protect our
community by sharing this information with your friends and neighbors.
FKEC is working with Co-op members and law enforcement to prevent these scams,
but the best defense against these con artists is to be alert and informed.